Important Note: This Privacy Policy forms part of the agreement between you and dewaslot99. By registering for or using the dewaslot99 platform, you agree that your personal data will be processed in accordance with the terms set out in this Privacy Policy. Please read it carefully before proceeding with registration.
1. Introduction
This Privacy Policy is issued by dewaslot99 and applies to all individuals who use the dewaslot99 platform via the dewaslot99.site website and our official mobile apps for iOS and Android. This Policy explains how we collect, use, store, protect, and in certain circumstances, share your personal data.
Dewaslot99 is committed to handling members' personal data responsibly and in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). We believe Malaysian players deserve to know exactly what data we hold about them and how it is used. For us, this transparency is not merely a legal obligation – it is a core value of dewaslot99 that places member trust above all else.
If you have any questions or concerns about your data privacy at any time, you can reach us by email at support@dewaslot99.site or via live chat within the app.
2. Personal Data We Collect
2.1 Data You Provide Directly
When you register an account, fill out a form, or contact us, dewaslot99 collects the following information:
- Full name as stated on your identification document (MyKad or passport)
- Identity card number (MyKad) or passport number
- Date of birth
- Email address
- Mobile phone number
- Residential address
- E-wallet or bank account details used for deposits and withdrawals (e.g., registered Touch 'n Go account number, DuitNow phone number, or GrabPay account)
- Any supporting documents you upload during the KYC (identity verification) process
2.2 Automatically Collected Data
When you use the dewaslot99 platform, our systems automatically record certain technical information:
- Your device's IP address
- Browser or application type and version in use
- Device operating system (iOS, Android, Windows, etc.)
- Login and logout times and dates
- Gaming and wagering records (games played, bets placed, game outcomes)
- Financial transaction records (deposits, withdrawals, amounts, timestamps, payment methods)
- Session data and browser cookies
- Country-level geolocation data (not precise location)
| Data Category |
Example |
Primary Purpose |
Required? |
| Identity |
Full name, MyKad number, date of birth |
Registration & KYC |
Yes |
| Contact |
Email, phone number |
Communication & security |
Yes |
| Financial |
E-wallet account, transaction records |
Payment processing |
Yes |
| Technical |
IP address, device type |
Security & fraud detection |
Automatic |
| Gaming |
Betting records, games played |
Compliance & responsible gaming |
Automatic |
| Marketing |
Communication preferences, promotional responses |
Marketing communications (optional) |
Not mandatory |
3. How We Use Your Personal Data
Dewaslot99 uses members' personal data for legitimate and specific purposes only. We do not use your data for any purpose beyond what is stated below:
- Account management: Creating, verifying, and managing your member account at dewaslot99
- Transaction processing: Processing deposits via Touch 'n Go, DuitNow, GrabPay, ShopeePay, Boost, and FPX, as well as your withdrawal of winnings
- Identity verification (KYC): To fulfil legal obligations to verify member identity before processing withdrawals that exceed certain limits
- Fraud prevention: Identifying and preventing fraudulent activity, money laundering, multiple account registrations, and platform abuse
- Customer support: Providing technical support and resolving your enquiries or complaints
- Important communications: Sending account-related notifications such as transaction confirmations, password changes, and security updates
- Responsible gaming: Monitoring gameplay patterns to identify early signs of problem gambling and offer appropriate assistance
- Platform improvement: Analysing usage patterns to improve the performance, design, and features of the dewaslot99 platform
- Marketing communications: Sending promotional information and special offers – only where you have given explicit consent
4. Legal Basis for Data Processing
Dewaslot99 processes your personal data on the following legal bases in accordance with Malaysia's PDPA 2010:
- Consent: For optional marketing communications and non-critical data uses where you have given explicit consent
- Contract performance: To process transactions, manage accounts, and provide the services you have registered for
- Legal obligation: To comply with Malaysian legal requirements including the PDPA, anti-money laundering laws, and directives from competent authorities
- Legitimate interests: To detect fraud, safeguard platform security, and improve our services
5. Data Sharing with Third Parties
Dewaslot99 does not sell, rent, or disclose members' personal data to third parties for their own marketing purposes. However, in the course of operating the platform, we may share certain data with the following categories of third parties – and only to the extent necessary for the stated purpose:
- Payment processing providers: Payment gateway providers that process Touch 'n Go, DuitNow, GrabPay, ShopeePay, Boost, and FPX transactions on behalf of dewaslot99. They receive only the data necessary to complete each transaction.
- Gaming providers: Gaming software companies that provide video slots, live casino, and table games. They may receive anonymised player identifiers for game recording and technical dispute resolution purposes.
- Technology service providers: Cloud infrastructure providers, email services, and analytics tools that help us operate the platform. All such providers are bound by strict data protection agreements.
- Malaysian authorities: Law enforcement agencies, courts, or regulatory bodies where dewaslot99 is required to do so by law or a valid court order.
Important: dewaslot99 never shares members' personal data with marketing companies, data brokers, advertising networks, or any other third-party entity for commercial purposes. If you receive any communication claiming to be from dewaslot99 through an unregistered channel, please contact us immediately at support@dewaslot99.site.
6. Cookies & Tracking Technologies
Dewaslot99 uses cookies and similar tracking technologies to enhance user experience and platform security. Cookies are small text files stored on your device when you visit our website.
6.1 Types of Cookies We Use
- Essential cookies: Required for core platform functions such as login authentication and session management. Cannot be disabled without affecting platform functionality.
- Performance cookies: Collecting anonymised data on how members use the platform to help us identify technical issues and improve performance.
- Functional cookies: Saves your preferences such as language and display settings so you do not need to reconfigure them on every visit.
- Analytics cookies: Helps us understand how members interact with the platform for user experience improvement purposes. Data collected is anonymised.
You can control and manage cookies through your browser settings. However, disabling essential cookies may significantly affect the functionality of the dewaslot99 platform.
7. Data Security
Dewaslot99 implements comprehensive technical and organisational security measures to protect members' personal data against unauthorised access, disclosure, alteration, or destruction:
- 256-bit SSL/TLS encryption for all data transmitted between your device and our servers
- Encryption of sensitive data at rest within our databases
- Role-based access controls ensuring staff can only access data relevant to their job functions
- Regular security assessments and penetration testing by independent auditors
- Intrusion detection system (IDS) that monitors network traffic in real time
- Two-factor authentication (2FA) for access to internal systems containing sensitive member data
- A clear incident response procedure to ensure any breach is identified and contained promptly
While we take all reasonable steps to protect your data, no system is entirely impenetrable. We encourage you to take precautions on your end as well – use a strong, unique password for your dewaslot99 account, and never share your login credentials with anyone.
8. Data Retention Period
Dewaslot99 retains members' personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by Malaysian law:
- Active account data: Retained for as long as your account remains active and for a defined period following account closure
- Financial transaction records: Minimum 5 years from the date of transaction, in accordance with Malaysia's anti-money laundering legal requirements
- Gaming records: Minimum 3 years for audit and dispute resolution purposes
- Customer support communication logs: 2 years from the date of last interaction
- KYC data (identity verification documents): 5 years after account closure or end of business relationship
Upon expiry of the retention period, personal data will be securely deleted or permanently anonymised so that it can no longer be linked to any specific individual.
9. Your Privacy Rights as a dewaslot99 Member
As a dewaslot99 member and data subject under Malaysia's PDPA, you have the following rights in relation to your personal data:
Right of Access
You have the right to request a copy of the personal data we hold about you. Requests will be processed within 21 business days.
Right to Rectification
If your data is inaccurate or out of date, you have the right to request a correction. Contact us and we will update the record within 7 business days.
Right to Erasure
Under certain circumstances, you may request the deletion of your data. This is subject to any applicable legal data retention obligations.
Right to Object
You may object to the processing of your data for direct marketing purposes at any time without providing any reason.
Right to Restriction of Processing
Under certain circumstances, you may request that we restrict the processing of your data — for example, while you are disputing its accuracy.
Right to Data Portability
You may request your data in a structured, machine-readable format for transfer to another platform where applicable.
To exercise any of these rights, send your request to support@dewaslot99.site with the subject line "Privacy Rights Request" along with your full name and account number. We will verify your identity before processing any request to ensure that only you can access or modify your data.
10. Cross-Border Data Transfers
In the course of its operations, dewaslot99 may engage service providers that store or process data outside Malaysia — for example, international cloud infrastructure or game providers based overseas. In all such cases, dewaslot99 ensures that:
- Data transfers are made only to countries or entities that provide an adequate level of data protection
- Valid data transfer agreements are in place between dewaslot99 and the relevant service providers
- Data transferred is kept to a minimum and only to the extent required for the specific service purpose
11. Children's Privacy
Platform dewaslot99 is restricted to individuals aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. Should we discover that personal data belonging to a minor has been inadvertently collected, we will take immediate steps to delete that data and close the account in question.
Parents or guardians who believe their underage child has registered an account on dewaslot99 are encouraged to contact us immediately at support@dewaslot99.site so that appropriate action can be taken without delay.
12. Amendments to This Privacy Policy
Dewaslot99 reserves the right to amend this Privacy Policy from time to time to reflect changes in our data processing practices, updated legal requirements, or changes in how we operate the platform. The date this Privacy Policy was last updated will always be displayed at the top of this page.
For material amendments that affect how we use your personal data, we will provide clear advance notice via email to the address registered on your account, or through a prominent in-app notification, at least 14 days before the changes take effect. Continued use of the dewaslot99 platform after the effective date will be deemed acceptance of the amended Privacy Policy.
13. How to Contact Us Regarding Privacy
For any enquiries, requests, or complaints relating to this Privacy Policy or the processing of your personal data by dewaslot99, please contact us via:
- Email: support@dewaslot99.site (use subject: Privasi Data / Privacy Request)
- Live Chat: Available in-app and on the website, 24 hours a day, 7 days a week
We aim to respond to all privacy-related enquiries within 3 business days. Requests requiring further action, such as data access or deletion, will be resolved within 21 business days in accordance with Malaysia's PDPA. If you are dissatisfied with our response, you have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia.